Confirmation
Your course booking will only be confirmed once we are in receipt of the full course fee. An email confirming your place with further details and a map of the training location will then be sent to you.

Course Place Cancellations (Delegate)
The Training Administrator should be informed, at the earliest opportunity, of any delegate who has a requirement to be cancelled off a particular training course or programme regardless of the training location. This notification should be written, and made via the Manager/Person who made the original request to the Training Administrator.

• For delegates wishing to cancel a course place(s), please be aware that we require a minimum of 10 WORKING DAYS NOTICE (prior to the course start date) in order that we may offer the course place to others who may be waiting for that particular training.
  
  
• Where 10 working days notice has been given, your course fee will be returned. Fees are non-refundable after this date, but you may nominate someone to attend in your place.
  
  
• For courses run by an external trainer (non-Xerox), the charge/timing will vary by training supplier. Please contact your course administrator for more information.

Course No Shows (Delegate)

• Any delegate failing to attend a course, which has been booked for them, for whatever reason, without prior notification to the appropriate person, will incur a cancellation charge to the value of the full course fee.

Exceptions

• Where the date of the course confirmation notice is less than 15 working days from the course start date (providing the original course booking was made more than 20 working days prior to the course start date), cancellations for courses will be accepted without penalty (excluding no shows).

Course Cancellations (Training Centre)
The Training Centre reserves the rights to cancel courses for which there are insufficient delegates confirmed, waitlisted or allocated. In such cases every effort will be made to:

• Ensure reasonable notice is given.
  
  
• Re-schedule delegates on to the next mutually available course or programme.

In the instance of the Training Centre cancelling a course less than 10 days before it is due to run, delegates will be credited with any validated costs incurred directly as a result of this cancellation. Only non-refundable flight costs from Scotland, Dublin and Europe will be considered as travel costs. Please send all claims in writing, for the attention of Tanya.Brewer@xerox.com for review regarding reimbursement.