To better understand and resolve your requests, please be prepared to provide the following information when you contact DocuShare Customer Support:

• Your DocuShare server ID
  
  
• Your DocuShare version number, including any updates installed
  
  
• Your DocuShare operating system including updates, hardware configurations, and recent maintenance activities
  
  
• The details of your problem, including what steps led up to the problem, the content of any error messages, and problem reproducibility
  
  
• Your configuration and log files, should they be requested