Manual claims processing encourages backlogs, errors, and slow, inconsistent search and retrieval. The result can be high costs to a carrier, frustrated claims filers and errors or delays that may tarnish a brand. The remedy is automated claims processing.
The DocuShare Insurance Claims Processing Workflow solution deftly handles claims coming into the system via fax, email or scanning, and puts them into an orderly queue for efficient processing. The solution integrates three industry-leading middleware packages to tackle incoming claims, no matter the format.
Claims analysts can easily search for and access claims directly in the queue and work on a claim at any time. And a customer’s inquiry can trigger the escalation of a claim so that it’s flagged for special attention, which can head off potential service issues.
The DocuShare Insurance Claims Processing Workflow solution may also be integrated with a customer’s internal Claims Management system, depending on the system. Integration lets users within the Claims Management system click an option to show related claim documents residing in DocuShare. The user may never need to leave the Claims application to access DocuShare — saving time and training.
Benefits
Dramatically cuts claims backlog
Significantly reduces loss of claims documents
Enhances efficiency of claims processing
Mitigates customer complaints
Improves marketability of company with improved customer service reputation
Stores both paper and digital claims in a secure, managed, web-based system
Benefits sales agents by allowing them to market a quick claim turnaround time, which is one of the primary concerns of companies, such as car dealerships, when considering which insurance provider to select
Mr. Copy Founded in 1994, Mr. Copy is one of Xerox’s largest agency partners in the United States, with offices across California, Nevada and Oregon, and has been awarded Xerox National Dealer of The Year for 13 consecutive years. See Mr. Copy’s DocuShare Claims Processing Workflow and www.mrcopy.com.
