WaterWare Self-Service Information Portal—
Waterware Internet Services, Inc.
Description
The WaterWare Customer Self-Service Information Portal provides organizations with a simple method of delivering commonly requested forms, documents, and information to constituents via a public-facing “extranet” based on DocuShare. Leveraging the strengths of DocuShare, the Self-Service Portal customizations provide a more tightly controlled information management system.
Users may access the portal using the DocuShare “Guest” access interface or authenticate to view secure content using “Read-only” access licenses. Users can also request information via a pre-set request form and accept content immediately, or request notification from the system when required materials are available for distribution. Content managers can submit content directly to DocuShare, while other users can use a customized form to submit content. DocuShare’s version control features allow organizations to ensure all published information and materials are current.
Benefits
Reduces staffing required to manually respond to and fulfill information requests
Reduces information errors by easily ensuring all versions are current and up to date
Reduces need for printing and distribution of paper files, forms, and documents
Increases constituent satisfaction through faster, easier fulfillment and on-demand distribution
Details
Industry:
All
Supplier:
WaterWare Internet Services, Inc.
Category:
Information Distribution
and Delivery
Contact:
David Langemak
Address:
6830 Via Del Oro, Suite 210
San Jose, CA 95119
WaterWare Internet Services is a privately held Internet Systems Engineering company founded in 1999, and a Xerox DocuShare integrator for over 5 years. Clients look to WaterWare's team of Internet architects, software engineers and Web site designers as a alternative to an expensive full-time Web development, IT and security staff, or as a source of additional resources during critical project deadlines. WaterWare offers DocuShare solutions, customization, training, and hosting services. See Court Case Management, Policy Management & Contracts, and SAP Portal Integration, and visit www.waterware.com.
